Alex Angel

Review of Westin Tabor Center

The stay was ok i guess a few hairs in the bathroo...

The stay was ok i guess a few hairs in the bathroom but not a big deal. Where this hotel failed so bad was at parking lot. The hotel website shows 35 dollars a day and 45 a day with valet parking. I did not use valet parking i stayed 2 nights the first day when i drove the car out of the garage i had to pay 42 dollars no 35 dollars. The nightmare was when i was leaving i checked out so when i was at the pay station i introduced the ticket it showed 35 dollars i was like cheaper than yesterday i thought. I paid then The parking barrier went up i started driving then immediately the parking barrier went down so i couldn't exit. I pressed the assistant button at the parking station it didnt work and of course no body was there to help. So i had to go to next station to call for assistance. A lady picked up i told her and explained her the situation i introduced the ticket, paid the ticket, barrier went up and then down. She literally told me pay again. I asked her how the machine kept my ticket and they already charged $ 35 on my credit card. I was not going to pay another 35 dollars. a day of parking will ended at 70 that was ridiculous. So i asked her if someone could come to help me. She was telling me that i needed to call from the parking station i used. I repeated to her i couldn't because the assistance button didnt work. This was the worst experience ever the parking was so overpriced and they did not even bother to assist. The hotel must check on this issues. Prices not accurate for parking, broken parking station machines, no one competent with good customer service skills to help. It was super frustrating the WORST EXPERIENCE EVER! A COMPLETE NIGHTMARE. Ok i read the hotel reply. First, you should tell your guests that at the moment of the check in! And i didn't read anything about why no one came came down and help when i requested assistance cuz they wanted me to charge twice for the same service. A lady with a monthly pass at that garage told me that happens frequently people need help and no one come down and help. So be aware if you have an issue at this garage you are alone and most likely no one is going to help you.