RR Toyota is the most honest and efficient service...

RR Toyota is the most honest and efficient service dealership that I have ever dealt with. You hear mostly nightmare stories how service dealerships cost you thousands of dollars suggesting you complete numerous maintenance items on your car when in fact you do not need them OR they are not necessary at that time. That is not the case at RR Toyota. Service advisors will let you know what the tech suggests to be on the "look out for" because in the future that will need to be taken care of and what they let you know what "really cannot wait" and advise you to get that done now. Service advisors are never pushy and can explain in detail to me what is going on with my car. The time frame given to you while your car is being serviced is ALWAYS within 15 minutes of the projected time and most cases it has been faster. I appreciate the customer service and honesty I feel I am given each time I need to take my car into RR Toyota.

I recently had to take my car in for 75000 routine maintenance, and I always am up to date on maintenance for my car, and to my surprise my water pump was leaking and was told that the cost for replacement would be around $868. I was extremely upset bc I had just gotten the water pump changed out 14 months prior at the suggestion of RR Toyota bc it was time to change to timing belt. Since they can access the water pump at that time it is cost efficient to get that done when they are completing the service for the timing belt. So, in my mind I was thinking I had my car for 7 years with the original water pump (and only got it replaced bc Toyota suggested) and now with the new water pump it lasted only 14 months! I immediately spoke to the service manager, Jimmy, and voiced my concerns. I wanted to know that if the expectation is water pumps Toyota provides now will only last this short amount of time and this is an expense I should allocate for every year and half, then that is absolutely unacceptable. Jimmy agreed and said he honestly did not know why it only lasted that long and they should last for years, so he took care of the expense for me!!!! I was beyond excited and relieved!!!

Thank you Iris and Jimmy for you impeccable service!!!