Joshua Wesley

Review of Round Rock Toyota

In hindsight my experience was anything but deligh...

In hindsight my experience was anything but delightful and rewarding.

Back in February of 2014 I purchased a used 2011 mustang that was in great condition and had less than 20,000 miles on it. I'm still in love with the car. However the process of buying it and the headaches I'm going through now that it needs repairs have tainted my experience with Auto Nation as a company. Mainly because they do not stand behind the information that their employees communicate to shoppers.

1st of all some of the sales people will do anything in order to sale a car. Although car salesman everywhere get this rep Auto Nations Sales reps are usually above this. The gentleman that was selling me my car tried time and time again to try fraudulent techniques to speed up the buying process. Such as insurance fraud, check fraud, and identity theft. I still have screen shots of our text message conversations with his illegal suggestions. I informed Auto Nation of this when I did my customer survey.

Fast forward to now my car needs some mechanical work so I finally decided to pull out the information on my extended warranty. Upon contacting the warranty company I was informed that the warranty had expired a year ago.

That was a little jarring to hear seeing as I had purchased a 72 month extended warranty for my 72 month loan. But it turns out in the fine print although it was a 72 month warranty the warranty would take affect starting in 2011 the year the car was manufactured and not 2014 the year I purchased the car. First time I've heard of anything providing coverage for the time you did not own the vehicle.

After contacting Auto Nation Round Rock to work out something they informed me that their hands were tied. Ultimately this was my mistake for not reading the fine print and checking the contract over before I signed the paperwork. But shame on a company that cant admit when their sales people are dishonest especially when they are aware of similar situations of sales people miss representing the fine print.

If you buy from them READ the contract thoroughly and ensure that what the sales person/finance manager say is in writing.