I had an extremely poor experience with this place...

I had an extremely poor experience with this place.

At first, everything seemed great with the place. They make a big show about how they tailor the experience to the individual dogs by having you and your puppy go through an evaluation.

The problems started when we had our puppy use their bath/spa facility. Our dog caught a bad case of kennel cough, so I had to keep him out of daycare for 8 days. The manger's response was "Oh we cant track how he got that". So much for taking responsibility for what happened.

Our dog is a 4 month sheepadoodle, so he is quite big. The front desk informed us that they would be moving him from the puppy area to the large dog area. A couple of days later they called me at work and said that they would be moving our dog to "enhanced care" which on more probing sounded more like Solitary Confinement. The reason for this was he had not got his rabies shots.

I was paying $800/mo and it was the employee(s) who decided that he should be moved to another area knowing well he hadn't got any shots. When I explained that to the manager, her exact words were "it was in the contract". So basically my pup went here for 10 days and I got scammed out of $800.

I will not be sending my puppy here for a couple of other reasons.
1. My puppy came back stinking every time he went to daycare
2. They charge an additional $4/feeding but misplaced our boxes a couple of times and couldn't tell us whether our dog was eating or not.
3. Most days my dog would refuse to go in and had to be dragged in, which makes me think he was not very happy with the place.

I gave the manager in charge a chance address my concerns and she couldn't be bothered with it.