Customer service sucked! My family just wanted to ...

Customer service sucked! My family just wanted to get their picture taken with the elephant and the people behind the desk told us it stopped at 3pm. Then the guy suggested that maybe they were still running, but one of the people from our family had to go in and check. He told us that we would still have to pay the $12 entry fee, even though we were just sending my brother in to go check if they were still taking pictures with the elephant. That was very poor customer service on his part. He could have either went to check himself for us or just let my brother in without paying to go look. We had no problem paying after we found that the elephant was still out. Work on customer service please. Other than that, the zoo was very nice and my family enjoyed it.