This place is awful. It used to be the W, which wa...

This place is awful. It used to be the W, which was an exemplary hotel. Now, they have switched staff and changed their mentality. They do not cared to their customers at all. They don't do anything that even resembles decent accommodations. A few examples: I needed ice, no ice bucket in the room...I called down, received the ice about an hour later, after I had forgotten I even asked for it. I took a cab home from a night out, ran inside to get change for a $20 bill, they couldn't do it. The people that work here don't know up from down...every employee seems to be in training. It's pathetic. Do not stay here unless your only other option is to sleep in a sewage tank.

I am not exaggerating, this place is awful. For the money, you can literally stay anywhere else and it would be better. Hope this review helps you make the right decision.