sophie Flanagan

Review of Essendon Mazda

Disappointed with Mazda....... my daughter was dri...

Disappointed with Mazda....... my daughter was driving her Mazda 2 on the freeway and her passenger window "exploded". If it wasn't for the tint on the window the glass would have ended up all over her. She was shocked but managed to get home safely. We took the car to Essendon Mazda on a Tuesday, no one rang her until the Thursday to explain the outcome of their "inspection". The repair took 8 days - No offer of a courtesy car to help her get to work , no phone calls giving us an update & no one returned our call when questioning what was going on. Finally upon collecting the car no one has bothered to explain to us how a car window can just explode? Will it happen again? Is it a fault with this vehicle? A call would be appreciated...... and last of all the car was returned to us filthy. Average customer service, very average actually.