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For a "fancier" hotel, this place lacks a smooth b...

For a "fancier" hotel, this place lacks a smooth business. They got 3 stars from me only because the room was clean, the elevators were quick for an older hotel, and the front desk staff offered us various "I'm sorry" compensation which was greatly appreciated, but would have preferred a smooth transaction. This is the second time we've stayed here and they are so far 0 for 2. The first time they lost the reservation and made charges to the card that should not have been made. This time we arrived slightly after 7pm and our room wasn't ready. We asked for another room, they said they didn't have anything else. 1.5hrs later of sitting in the lobby, just before 9pm, they suddenly decided they did have another room. This room happened to share a wall with the "hotel associates" room. A room full of screaming kids would have been better, because at least they pass out eventually. Overall, the location for this hotel is great as it's attached to the convention center. I'd like to say we won't come back here, but we probably will as it was a business trip and this was the chosen company hotel. This place seemed to be having all kinds of issues while we were here with rooms, during our "lobby visit" another person came in and her room wasn't ready either, though it took much less time to be ready than ours, and we heard them comp someone else's room completely because their original room also wasn't ready. Customer beware: arrive for check in promptly at 3 and MAYBE you won't have problems getting in your room before dark.

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