Luc Duplessis

Review of Lenovo (Raleigh-NC-USA)

Extremely bad customer service. No wonder why they...

Extremely bad customer service. No wonder why they blocked the review section on their website!!! Bought a laptop 7 months ago and it never worked properly. After 3 repairs, 11 weeks in repairs, more than 15 calls (long wait time), Lenovo does not want to replace it as per the law. I was finally transferred to the escalation service, it took 4 working days to get a callback. The case manager asked me to reply to an email he sent me with the detailed history. 5 days after, I called back agent and he said he never received both of my emails (initial email + a reminder after 3 days) and that he will investigate the email issue and call me back in 15 fifteen minutes. He never called back and don t answer my phone calls, so I left a message. He never called me back. After 3 weeks in escalation, I sent a letter of formal notice to the head office and they refused it.