Joseph Paoletti

Review of ARA - American Relocation Alli...

Overall, a decent experience. They charged extra f...

Overall, a decent experience. They charged extra for tape and I was surprised about that. We had taken steps to avoid any extra costs and I didn't think we would incur any. I called once they had brought the truck to my new house and were asking for payment and I asked if they could work with me on the extra charge of for tape which was $70. They said they couldn't. Honestly, I was just hoping they could discount like 20 or 30 bucks or something. So, I tried to just get over it.
But, then, toward the end, the main guy was really moody and kind of rude to us and I'm not really sure why. We gave them a decent tip at the end and he didn't even thank us for it.
They took off our storm door in order to move everything in which I totally understand having to do but it hasn't worked properly since. That's something I wouldn't worry about had they given me a break on the tape but since they feel the need to account for every little thing, so do I. There was other minor damage. But, again, I understand that some things are bound to happen. Just wish I had a better positive feeling about the whole thing when it was all said and done. Overall, the workers did a good job and they were careful. And their rate was fair.
Like I said, just left me with a bit of a bad taste in my mouth at the end. I'm not sure if the guys were just tired or if he was pissed that I called about the tape, or what.
Anyway, at the end of the day, I can't complain too much but I don't think I would use these guys again.