I usually stay with the Accor network whenever pos...

I usually stay with the Accor network whenever possible. The Novotel NY met almost all expectations, except for two negatives.
The first was that I realized in the mornings that the room was not properly cleaned, because I am sensitive to dust and I woke up in the days of lodging with a little allergic crisis that soon passed after leaving the room.
The second and most serious one was that, when I inquired about packages that I would receive by mail at the hotel address, I was informed that there were no packages on my behalf. After tracking the orders on the UPS website, I noticed that the two packages had been received and signed by Mr. Francisco and Mr. Brian. Only after I informed them that UPS confirmed the delivery, in a quick demand at the warehouse, they found my package. I found the situation strange and exhausting.