Jason Crowley

Review of Colders Furniture/Kunzelmann E...

Absolutely horrible. I was willing to look past th...

Absolutely horrible. I was willing to look past the saleswoman talking to me as though she were addressing our 2-year old that was with us - as if I'm unaware of the nuance between a front-loading and top-loading washing machine. I should have known, then and there, that the $100 savings wouldn't be worth it. We purchased a "near" top-of-line washer and dryer set by Samsung. Six months later, the dryer decided to stop working. We called Colder's on Saturday, who told us that the appliance place they contract with would call us in one to two business days. On Tuesday, my wife called the appliance place around noon, who told her that they had seen the request and had responded that they weren't actually under contract to work on Samsung for Colder's. So, of course, my wife called Colder's back. The gentlemen she spoke to said that it was on our file that the appliance place had indeed emailed them back first thing Monday morning. Apparently, the most appropriate way to address that situation, per the Colder's Handbook, is to wait until the customer calls wondering if/when the warrantied product will be serviced. Colder's then let us know that we'd need to contact Samsung directly (that would have been pertinent information on Saturday). Today is week later, the following Tuesday. Samsung has sent one repair man out last Thursday without the parts required to fix the issue and today told us that they are still waiting for the parts. But, rest assured, they're doing all that they can to expedite the parts order. Do yourself a favor, just go to a big box store that has their ow service people. This has been an absolute joke. Both Colder's and Samsung will not be getting any more of my business.

Google won't let me post without at least one star...which I'm guessing will artificially inflate their average rating, which irritates me even further.