I brought in my 2003 well maintained Grand Marquis...

I brought in my 2003 well maintained Grand Marquis just for a recall for a lighting issue to be fixed. All of the lights worked fine before we brought the car in except the issue relating to the recall. I dropped the car off at 9am and they didn''t even start working on it until I came back around 2:30. Told me it would be done in an hour and they didn't finish until about 5pm. When they "finished" they told me not to use my high beams because they would cause some fuse to blow and that there was also a fuse missing so now my front left light doesn't work. The tech insisted that someone must have worked on the car and messed up the wires but we have not had any work done on the car in over 2 years but getting new tires and have of course had an inspection during that time AND my son just took and passed his driving test at DMV with this same car that they of course inspected before the test just 2 Saturdays ago. When I called back to the service center after speaking with my husband, the man that I spoke with was VERY rude and kept cutting me off saying it was close to 6 and he couldn't help me. He didn't even listen to all that was wrong with the car before telling me to just come back another day. We were actually considering purchasing a new car from here based on how our experience went because we need another and are expanding our family but we will NEVER purchase from Bowditch Ford.