Rino Ferrarese

Review of Bond Factory

I purchased a Canyon Ridge Gas Fire Table from Low...

I purchased a Canyon Ridge Gas Fire Table from Lowes back in 2017. It has worked great and our family has enjoyed it year round. This year though, I had a problem with the body of the unit - the faux stone material cracked. I contacted Bond with photos of the damage, a copy of my receipt, and a copy of the manufacturer tag on the unit. After a few days, Christina worked out an even exchange for me to get a new one at Lowes. Christina was knowledgeable, professional, and helpful. Bond is a good manufacturer who stands behind a good product! Will buy again!