While the agent who booked us was very friendly an...

While the agent who booked us was very friendly and knowledgeable, I wasn't as pleased with much of what happened after. I didn't know the definite move Day or hour that the movers would come until a few days a head of time. Not easy when trying to plan a move out of state. There were items that were not communicated clearly (like the fact that we needed to supply our own wardrobe boxes). I think a simple follow up 1 week before the move to review all the details and would have been much better service (especially since we spoke to numerous movers before booking this one and they had different requirements, couldn't remember which was which by the time the move actually happened).

The movers themselves arrived and had questions, but didn't talk to me or ask me any questions, they called the agent. I could have answered their questions immediately. They did a subpar job of packing some of our items, which resulted in broken items. I understand insurance is paid and these things happen. So my biggest complaint is that when there WAS in issue it took over 3 weeks to review our claim and confirm if they would pay it out. THAT IS WHAT INSURANCE IS FOR. And the customer service/claim rep WOULD NEVER reply to ANY email I sent asking for an update. They never answered a phone call when I called or returned a call. I had to just sit and wait, even after escalating it to any one else we had had contact with throughout the process. They were less expensive than others, not sure it was worth it though.