Highly recommend avoiding this business. LG paid ...

Highly recommend avoiding this business. LG paid for us to send my wife's phone to Futuretel. 3 weeks later she receives an email saying that they will not repair it unless we either pay them $452 (the phone is now worth as low as $200 new) or a $35 analysis fee (which was never declared prior to sending). As the device was only suffering from the notorious LG boot loop issue (the same one that currently has led to a class action lawsuit against LG in California) and can be corrected with a re-soldering of pieces back to the mainboard, it should not cost double the price of the phone to correct. I would not be surprised if this is a scam to get people to relinquish their phones free of charge so that they can quickly repair them and resell them.

I have attached both my Facebook post to LG which has yet to be answered and the invoice sent to my wife by Futuretel - that you can see I am not just making this up.