Let me start by saying I've almost always had a gr...

Let me start by saying I've almost always had a great experience at this store - the staff has always been friendly and helpful. However, I had a tough time after Christmas trying to exchange something.

I had purchased a gift for a friend during their black Friday sale at the end of November. When I attempted to exchange the size of the item after Christmas (my friend just needed a size up), they said I was past the exchange time limit and that Black Friday sale items were final sale, even after I had told them it was a gift. Tags were still on and everything. However they did recommend that I call their customer service line and I'm very glad I did - the woman on the phone handled the situation perfectly (hence the 3 stars) and even told me to go back to the store so that she could speak with them on the phone. After that phone call, I had no issues exchanging the size. THANK YOU Aritzia customer service!

PLEASE try to remove the disconnect between how the store handles these issues and how customer service does. I love this store, but you will piss off a lot of people if you don't consider revising your exchange policy during the holidays.