Tionya Byrne

Review of Hollywood Casino Toledo

My husband signed up for a player's card in 2014 a...

My husband signed up for a player's card in 2014 and received a scratch-off ticket in which he won 2 free epic buffets. The ticket did not have an expiration date. When we tried to redeem the ticket, we were told it was too old and they would not accept it. This place makes millions of dollars, and yet they refused to spend a few dollars to earn our business and keep our business. If I could rate Hollywood Casino ZERO stars I would. Apparently, the "decision-makers" need a course in good business practices. Their unintended consequences include one of their servers at the Epic Buffet not receiving a well-needed gratuity from us, and we are not returning to spend any future money at this place.