Tiffany Harrell

Review of Omni Hotels & Resorts Los Ange...

No mini fridge available in the room. I requested ...

No mini fridge available in the room. I requested one with the front desk and it was brought to my room but it never got cold. There was no free wifi available for guests, I find that to be odd. When i stayed here last year there were cookies and milk left in the room for the kids and I was disappointed that it didn't happen this year. We couldn't connect to Netflix on the TV so we were let down with that. I keft receiving declines from my credit card due to the hotel on 2 separate occasions submitting charges on my card; one for over $500 and the other for over $700. When I called the front desk they didn't know what I was talking about but I have 2 emails from my credit card. Also, every time a day passed we got less towels and had to request more every morning. Other than that we loved our stay.