Celestine Cannon

Review of Lake Pointe Senior Care

My loved one has been here well over a month. The ...

My loved one has been here well over a month. The care started out okay and then it all went to hell. They don't respond to the residents call alert for 20-30 minutes and the excuse is always the same "We're short staffed" "I was doing something else for someone else" One nurse even started "Oh I was sleeping" . Had a situation where an aide was force feeding my loved one!
Recently they switched him to a different room/wing of the building... Still no better treatment. If you are considering place your loved one here, wait until the restrictions are lifted!!!!! I'm almost certain that the staff attitudes will change. They lack compassion!!