Spoke to two very unhelpful service representative...

Spoke to two very unhelpful service representatives. I inquired about a vehicle that was service that their location numerous times. First time the lady said she did not know how to help and would need to get help - she blindly transferred me to someones voicemail. I immediately called back, the next lady said I should get a carfax (I have one) and then said I was asking for personal information and she could not provide it. I stated I was not looking for PII but just what was done to the vehicle, again i was blindly transferred to another person's voicemail.

This is the first time, I have encountered such difficulty getting service history information. Very surprised with the poor customer service.

Left voicemail with service adviser, will adjust rating accordingly if applicable.