Definitely not typical Double Tree quality. The ro...

Definitely not typical Double Tree quality. The room was beat up & outdated. There were long black hair in the tub, the sink & bathroom floor. Bed was lumpy & worn out. I've stayed at a few Double Tree locations & they are usually nice. This was very dissapointing. Also, it took me over an hour to check in. They couldn't find it in their "system" so I was told to just wait. Finally I had to call reservations myself on my cellphone to get it done. Then once it was ready, no one came over to get me, I waited an extra 15 mins and when I went over the girl says "oh, we found that a while ago." - I was 10 feet away sitting down. No apologies from the staff or manager. Nothing. Just a stale cookie. Which would be great, if I was 7. I'm a Hilton Honors member that travels a lot. The way this was handled was surprisingly bad for one of their locations.