Ken Chan

Review of Sheraton Macao Hotel - Cotai C...

It is a total disgraced that Sheraton hotel in Mac...

It is a total disgraced that Sheraton hotel in Macau could make they guests queue up for 30 minutes just for a normal check in ! The guests were told to separate, only one person can line up in queues for check in alone. I let the very pregnant woman in another line go check in first, after all we came here for holiday, and it saddens me to see the way any human being is treated. The staff at the counter are trying very hard and I feel sorry for them when guest take their angry out on them. But who is to blame? Again, we guest only come for hotel and no one interested I blaming anyone, we just want good time, and reasonable treatment. After all, Macau seems to be a safe place for a short vocation, and I wish the Sheraton management can play their part proper, at least don't "torture the guests". Actually it could be the next games for Google to work around, fun.