L

Lisa Tietjen

4 years ago

This hotel was so disappointing. If you like outd...

This hotel was so disappointing. If you like outdated dirty rooms, 80 percent humidity, damp stiff sheets, the smell of mold, and a TV that only televises snow then this is the place to stay. When we walked into our room the smell of mold nearly knocked us off our feet. Tried to air out the room by opening the slider to our room, however, the stench was no better out there. We looked up and saw black mold all over the eve overhanging the patio. We called down to the front desk for a dehumidifier and shockingly they had one. They brought it up along with a fan and also sent up a technician to fix our TV. He was able to fix the TV and the dehumidifier did work well. Although my son ended up dumping the water 3 times in about 4 hours. With that said, the staff at the hotel were extremely pleasant and helpful. Darlene in Conceirge was so incredibly nice and attentive. She wanted to make sure our stay would be fun and booked us a full island tour with an awesome tour guide , Bob, with 2 days notice that we were coming. The tour was great and afterwards we went to the pool which was really nice. The views from the front of the hotel are gorgeous and the location is perfect. Leaving the hotel, we were told it would undergo a renovation this winter so I would suggest staying away until that's complete.

Comments:

No comments