Paul Kuroda

Review of B&H Photo Video

Careful when returning items and document packaged...

Careful when returning items and document packaged items. I was certain to include all items when they claim one expensive one was missing. Supervisor Josh in Customer Service was no help to this decades long customer. They claim they use CCTV on unpacking, but there is no system that advanced that can pick up an individual box's RMA (I install CCTV systems). Request they show me the clip and of course they didn't. If they did have something like this than there must be good reason for it. I think it's all smoke and mirrors as the customer has the burden of proof. Henry, the PR agent, is paid to say they will help to resolve, but it's all public relation spin as you can see in these replies.