I've always viewed with a sceptical eye reviews th...

I've always viewed with a sceptical eye reviews that offer only 1 or 2 stars, thinking it must be some crank or crabby soul with nothing better to do than berate a business. On this occasion I am the one offering a poor review, and here's why. A former employee of mine recently broke the sad news that his first child was stillborn and that there was to be a funeral at his church in Kent. I wanted to send a special flower arrangement and found Richards in a Google search. I phoned my order and asked how much it would be for something really nice and we settled on $200.00. I gave them 48 hours notice the fee included delivery for the Ssturday service. My friend's mother sent me a picture of the flower basket and it was very disappointing for the money to say the least. I showed the photo to two friends who are florists and they say there was not more than $35 worth of material there. It looked like a $40 FTD arrangement. I suppose the staff at Richard's knew I was not attending the funeral and felt comfortable taking advantage of my generosity.