Lizzie Brown

Review of Pavillion Properties

Avoid at all cost unless you want to wait days on ...

Avoid at all cost unless you want to wait days on end for a callback. I was interested in a flat available for let and phoned up to arrange a viewing. The person on the phone said that was fine to book in but had to get one of their property people to arrange it so took my details for a callback. I waited 2 days without any word then phoned back to ask what was happening and was told the person dealing with the viewings was out the office and would chase them up to call me back. As i was eager to move in and worried someone else would be interested too as was a very nice flat i asked over the phone if i could come in and put down a deposit but was told i had to view the flat first which was frustrating due to noone getting back to me to do that! That night i was looking through more available flats and the one i was booking in to view then strangely said expired on it when it was available when i phoned. I called the next day and the guy said he would look into it and on monday i received i text saying it was under offer by someone else. Overall very poor customer service and communication throughout making what should have been a simple procedure stressful and frustrating.