Shania R

Review of LOOK Style Society

Terrible communication. This was supposed to be th...

Terrible communication. This was supposed to be the first time I have ever had my hair done professionally. I saw positive reviews and was very excited. I made my appointment online for a 10am haircut. In the booking process I selected that I had no preferance for a stylist and at the very end was told that one should get in touch with me.

Days passed and no one contacted me. One day before I was supposed to have the haircut still nothing. I tried calling the business but no one picked up the phone. I called once again at a later time. The woman answering informed me that all the stylists were independent contractors and choose whether or not they want to do your hair. Apparently no one wanted to do mine, hence why I had not heard back from anyone.

I wanted to give this business another chance. I made an appointment again but this time on the phone with the woman. I got a confirmation text message not too long after, stating once again that a stylist will get in touch with me. The day of the appointment still no one contacted me. I waited 1 hour before the appointment for a message, still nothing.

It is now well past 10am and no one has contacted me. Very disapointed.

But on the plus side I was able to go to another salon and they were happy to take me in last minute. I was done in an hour and got exactly what I wanted.