Few facts, I already have an account with PWC in g...

Few facts, I already have an account with PWC in good standing with an account number. Service at my home was transferred to a renter in 2016 while I was at another assignment. They turned it off when the renter departed at the end of AUG 2018. I needed services turned back on and switched to my account when I moved back to the house at the end of the month, SEP 18.

Website states "If you submit your work order prior to 2 PM you should receive same day services." After submitting your work order, it states "A representative will contact you within 24 hours." We attempted to use the site on a Saturday and Sunday, but it was not working. Sunday we submitted an email to the service support center hoping for a response Monday. Monday morning at 8AM we were able to get the website to work and received a confirmation number with the statement about 24 hours. At 9AM we called to confirm and received an automated message on a loop telling us that due to volume we should use the website or submit an email with no answer or even an option to talk to a human. We left a voicemail.

At this point, it is 10 AM Monday morning, and we have left a service email, voice mail, and submitted a work order online with a confirmation number received. At 2 PM we call to report we still do not have electric. A rep tells us that we have not submitted a work order and actually tells me it is not possible that I have a confirmation number, says we didn't call, and we didn't email. She then states "I do see in your notes that you have left a phone number for us to call" that statement confirms she is looking at my work order as she is repeating what I wrote in my "additional comments" section.

I call the employee out on her lie. "ma'am you just read that note from my work order." "Ohh yes sir, but nobody has taken action on it... We usually do not address voicemails, emails, or work orders until after 5 PM." Umm... wait a minute, your website gives a now absurd statement about the same day. If I submit before 2 PM, but you refuse to read it until after 2 PM how does anyone get same day service? At this point I explain that movers and people are going to start arriving can you at least turn on the electricity. "No sir, that requires a tech visit and we will bill you $23 for that visit... don't worry everything thing will start in the morning."

Okay, at 11AM Tuesday electricity is on! As for water... nothing. I call back to have a rep tell me "sir, we turn on electricity here in the office, but water requires a technician." I ask, "so at what point do I call back if the water isn't on." "Sir we close at 8 PM." "Okay so I need to call by 7:30, 6, 7:59... what point." "Sir we close at 8 PM." "Okay but at what point should a tech have visited my home, you guaranteed services today?" "Sir we close at 8 PM." "So, at 7:59 if I do not have water I can call you, and you guarantee you will send a tech after hours to fix my problem?" "Yes sir, because we close at 8PM." "I'd like to talk to your supervisor."

Supervisor gets on the phone, and I recap everything for her (actually as I write this). I highlight that an employee told me that nobody reads or responds to anything until after 5PM to avoid same day services and one lied to me about my work order and insisted that since nobody saw my work order until after 2PM when I called back that a tech could not come to turn on my electricity. She states "I am very sorry about that because I am looking at your work order it was submitted yesterday morning and reviewed at 10:26 AM." "Ma'am, are you telling me that in fact you didn't wait until 5PM and reviewed it well before 2PM?" "Yes, sir." "Okay so please explain to me why my electricity was not turned on??"

Ohh... and they responded to the Monday morning voicemail after 5PM that Monday much like the employee said would happen. In the end, PWC is an absolute joke with abysmal customer service and a blatant disregard for their clients.