daneshannonsparks

Review of Round Rock Toyota

Signed everything for a new car here. Paid in full...

Signed everything for a new car here. Paid in full. Waited around an hour, before they told me they lost the keys. Had to get a friend to drive me to work, but they said they'd deliver it to me there when they had a new key made. I was late, my friend was late, but at least it was doable. 10 minutes before the end of day, they called and told me they couldn't make the key that day because the guy who does that wasn't there. I asked if they could at least make me two keys, so I'd have a spare. The salesman told me no, keys cost money. Asked if maybe they could give me a ride. That was ignored. I had to get a coworker to drive me home, frantically, 10 minutes before everyone was leaving anyway, on a holiday. Got home and started making calls to try to cancel the deal, even though they already had a cashier's check from me for the full price of the car. You can't just talk to a manager, though, you have to give your contact information and they'll contact you. I didn't hear from the manager, but I did hear from the salesman. Suddenly, they could make the key right then. Still just one, though. They'd even give me a ride, two hours after they already ignored that suggestion and an hour after it would have been a crisis if I hadn't solved that problem already. Anyway, the guy texted me to bear with him because traffic was bad. Google maps told me that, including traffic and avoiding toll roads, it would be a 30 minute drive. 3 hours later, he showed up with my car and single key. One minute later, he came back because he gave me the wrong key. And I still haven't heard from the manager.

I'm not saying, if you shop here, this exact scenario is going to happen to you. Honestly, how often can a car dealership lose car keys? I'm writing all this out to let you, the potential future customer, know that if there's any sort of problem with your car purchase, even one that is absolutely and unequivocally their fault, they will solve it in the most minimal, inconvenient way possible, and give you nothing to make up for it. Shop somewhere else.