So I went to CS Honda after I got hit by a drunk d...

So I went to CS Honda after I got hit by a drunk driver and my car got totaled. The man helping us, Roy Trevino, seemed very helpful and nice. I picked out a car and because of the accident I was paying cash up front for the car, no financing. Well that didn't stop F&I from hounding us to run our credit to see if we qualified for financing. All we wanted to do is pay for the car, but the F&I manager kept asking my wife and I for our socials so he could run it. It took about 10 minutes of him trying to convince us that this is a normal part of a car sale before we blatantly refused to give it to him. We completed the paperwork for the car and waited for the car to be delivered. When it was finally delivered, it had a 1/4 tank of gas and I was told by Roy to come back another day to fill it up, the pump was "broken."

So fast forward a couple days and I get a survey in the mail from Honda. I filled it out very honestly, giving Roy high marks and giving F&I low marks. A couple days later, I get a call from Roy asking why I gave him low marks. I explained I didn't, I gave F&I low marks. He proceeded to tell me that no matter what, the full survey affects him and he just missed out on a $400 bonus because of my survey. I then asked what I can do to remedy the situation and Roy responded with it being too late now and I messed his rating up. His true colors of a stereotypical car salesman started to show. I felt bad for a couple days, but after thinking about our phone call, I got over it rather quickly.

About 2 weeks later I was in the area (30 minutes away from my home) of CS Honda and decided to call Roy to see if I could fill my tank up like promised. He answered his phone, hesitantly told me to come in and so I did. When I got there 5-10 minutes later, he was no where to be found. The staff told me he just left. So I spoke to a manager and he left for a few minutes, then came back and told me that the pump was broken and I would need to come back another time. Whatever, I didn't have time to argue.

About another week later I was in the area and decided to ring Roy up again to try and finally get the tank filled. He didn't answer 2 times I called him. So I just went to the dealership and beforehand I parked near pump to see if it was working. Not long after I arrived, a employee pulled up with an Accord and spent about 5 minutes at the pump with the nozzle in the car. I'm no genius, but to me that is about the time it takes to fill up a car.

So I go into the showroom, flag down a salesman and tell him my situation. He disappears for about 20 minutes (!) and comes back and tells me the pump is broken. I tell them I am not leaving without a full tank of gas and he goes and talks to a manager for 5 minutes, then comes back and tells me to go to a gas station and fill up, bring the receipt back and I will be reimbursed on the spot. So fine, I do it. I give the receipt to the salesman, he again disappears for 5 minutes and then comes back telling me they will have to mail me a check, they don't have access to any checks or petty cash.

At that point I basically flip my lid and walk over to the greaseball looking manager and start yelling. He proceeds to word for word tell me the exact same thing the salesman did and then go right back to focusing on his computer screen. At this point Roy had come in to the showroom and while seeing what was going on, takes a seat and sits there watching the whole debacle. I start raising my voice at the manager because, well, I was very angry. He then threatens to call the police to have me removed. I walk up to Roy, ask him why he is just sitting there letting this happen and he responds with me causing him to lose his rating and bonus. Filed a complaint with the front desk, got check about 2 weeks later.

3 months later I get a phone call from the general manager asking about my complaint. I go through the whole story with him, bit by bit and he then asks if I got the check. I tell him yes, and apparently that was enough good news for him.