Katharine Pujol

Review of Structured Properties

I had a not so pleasant experience with this compa...

I had a not so pleasant experience with this company renting an apartment in Nob Hill and paying a mint for it (over market price). I would not recommend renting a property with them or letting them manage any of my properties. They take money out of your bank account without giving you a 24hr notice. Watch out for their prorated BS. If you sign a 12 month lease, you should pay for 12 months and no more. They also sent me our security check in the wrong amount that I had to contact them to fix.

They also take forever to fix things in your house even though they communicate with you fast making you think they are dealing with your problems but in reality they are taking their sweet time until you remind them that they still haven't fixed whatever is broken. Kind of funny since they have a whole team dedicated to this. (They tried to fix our door knobs multiple times. I kept saying they should replace them but they refused to and we even got a girl locked in a bathroom for 3 hours!!!).

Update - their accounting team did call me after they realized they had made an error with the security deposit check and now they are sending me a check to correct their error. In addition they are refunding me for the their mistake in their prorating calculation and said that their prorating process is aligned with how the rest of the market works and they know that it does not make sense from a tenants perspective, but they are going to update their policies to make sure leasing tenants are more aware of it.