I was incredibly disappointed and very frustrated!...

I was incredibly disappointed and very frustrated! My friends and I had gone as kids here all time. Now as college students and high school students we decided that we would go up for a short stay. When booking we looked for ages for staying over they were in a long terms and agreements page but we weren t gonna read that ( who does) any way when we got there they needed to see all of our ids because my friend was not 21 but old enough to stay over and a book. Long story short we couldn t stay overnight, we waited in line for over an hour. We understand they have a policy on ages and we weren t mad at that. What we are pissed at is the way it was handled by the front desk people. She was very rude and nasty. She had a huge attitude, didn t offer to get a manager. My mom got on the phone at home and spoke to a manager and he offered free passes for the day! Also we had an issue with how small the print is. Over all very disappointed with the service at 1st but happier with the manager. The trianees and other staff are rude and need a class on how to be around customers. I don t think we will going back anytime soon. Zac was great though.