I think the people who have been wronged by the on...

I think the people who have been wronged by the ongoing incompetence of this place have been too hurt to relive it by writing a review.

Take your pets to Fall Creek Veterinary Clinic for better care with more advanced equipment for 1/3 of the price.

From the inflated billing to the incompetent, egotistical vets and admin staff, nothing about this place is worth your time. A few of the vet techs are compassionate but unfortunately they don't call any shots.

They discharged our dog who we brought in through the ER and even though I said I was worried he should be sent home because he was really in a bad way, she assured me that he was not in "mortal danger" and he "isn't going to pass tonight or anything."

After three hours of having him home and knowing he was still unwell, at 4am we took him back to the ER where they recommended we hospitalize him "if it will make you feel better" and we had to make a 50% deposit on estimated services. I told them I felt like he was dying and they assured me again that he would be okay and to go home and not to worry. They called at 7am they called to say he died.

I called them back and asked to handle the outstanding bill before coming in to see him (we've made payments via phone before) because I knew I would be too upset to stand in the front office surrounded by people to settle up a bill for my dead dog. They refused to let me do this and INSISTED that I pay in person before they let me see my sweet baby. I begged them for this small kindness, to please let me pay now over the phone before I get there and they absolutely would not let me.

They offered us a cremation service which I definitely wanted and asked for a nose print. I already have a paw print and his hair so it was very important to me to have that nose print. They told me I would pay for a private cremation package with nose print, paw print, and hair clipping. Fine. If that's what I have to do for the nose print. I called back twice to confirm th nose print. My mother called to confirm because she didn't know I already paid and wanted to tak care of it. They told her also I'd have a nose print. I have this on a voice recording where they said it.

Guess what?

NO NOSE PRINT. They heavily implied I was lying and that they did nothing wrong and that I am just upset because I lost a pet.

I hate this place. They let us down for years and I regret how I failed my baby by allowing him to come here for years.