The customer service for the My Business is terrib...

The customer service for the My Business is terrible. It's obvious they're in another country, just following a script and offer no problem solving. Me and my client just moved our businesses to a center that offers room rentals, so we're sharing a room inside of a wellness center that rents rooms to practitioners. (I also run her social media and web stuff) The wellness center has its own signage outside. For some reason the postcards never reach us. We've both requested them several times. We were told we had to do video chat to verify, then were told we had to have signage, even though we walked through the space and showed business cards, the room and our certifications on the walls proving it was our space. Since there's already one large sign, our only option was to get window clings to put on the windows, so that was our signage. I sent in another video walking through the building and CLEARLY showing her standing by her sign out front and was told they couldn't verify unless I sent images showing the full sign. I've since emailed SEVERAL times back asking for clarification because I was confused since you can clearly see the sign and have had no answer back. These are call centers that have check lists and if you have one thing wrong, they send you a scripted response and offer no further help. This has been going on for MONTHS and is greatly hurting our businesses as they are unpublished. What's worse is her old location and business hours, which are completely different, are still coming up and her clients are going to the wrong side of town. Their customer service has zero compassion nor can they actually help problem solve anything. Every time I ask for a manager I get nowhere. I've even asked for a link to the guidelines for verifying beyond the postcard, like what dimensions the signage need to be, with still a generic scripted response. Any further and Google will be hearing from our lawyers because this is damaging our livelihood.