Maryann Peng

Review of Northern Alaskan Tour Company

I never leave negative comment to any store but I ...

I never leave negative comment to any store but I cannot help to leave one for Northern Alaska Tour Company. Their cancellation policy is tricky. It obviously shows out of 48 hours prior to the tour date will charge $125 and refund the rest part. But when we called to cancel ,144.5 hours before the tour date, this company told us no refund at all because it s winter now. This is ridiculous. Our plane to Alaska was cancelled by Delta a day before our fly date and leaded our COVID-19 test result was over 72hrs and invalid, we didn t anything wrong, all the other items were canceled successfully and fully refund except this one.