I have had an awful experience with my new Lenovo ...

I have had an awful experience with my new Lenovo Yoga and have a full service warranty. I have had an equally negative experience with Lenovo's customer service and them sending back an unrepaired laptop, but saying it was repaired and me having to repeat the awful service cycle. Enter DHE, which I found as an authorized Lenovo repair business, and was so relieved at the high level of responsiveness right away to my issues by one of the owners/managers. My computer is better than it ever has been now - like it's brand new -which is such a relief as it has given me issues since the beginning (it never acted like a new computer). I am relieved that I know they are there to address future issues under my warranty, should any arise.
Service was fast as well as thorough, communication was great via email throughout the repair (about a week) and pickup was extremely easy.
I was also very happy that they take cautious measures to ensure minimal contact and high sanitization during the pandemic.