Brendan MMcGroggan

Review of Complexions Day Spa

Edit: Since the incident below, my wife and mother...

Edit: Since the incident below, my wife and mother-in-law have actually been back to Complexions and had an excellent time. The treatment staff are top notch. I sincerely appreciate that the manager more than made up for the incident with the front desk staff, so I am upgrading my review to 4 stars. However, I must say they need to do some serious customer service training with the front desk staff. If the manager is excellent with it, the front desk should be too.

Recently, my wife and her mom had a series of appointments scheduled for this place, on a week day, and they both took the day off from work. When they showed up, the front desk manager said their appointments were "lost". They had a record of my wife's call, but no record of a series of appointments. My wife had a list of appointments ready, but the front desk manager insisted they did not exist and then proceeded to humiliate my wife and make her feel awful until she left.

I tried calling the front desk 3 times, no one answered and it went to voicemail each time. Finally, I called the manager and spoke with her. She was able to get my wife and her mom in for a massage that day with some very nice perks added, to make up for their less-than-stellar experience with the front desk. While I do appreciate that, I initially left a one star review here for the sheer fact that the front desk Manager completely lacks customer service skills. Thankfully, the owner of the spa does not. However, Google doesn't seem to allow me to delete my review, but I can edit it. For the follow up and rescuing of a very important spa day, I have upgraded my review to three stars.