Krista Murray

Review of Western Veterinary Specialist ...

The worst vet experience I've ever had. Arrived wi...

The worst vet experience I've ever had. Arrived with my pup and the girl was pleasant and showed me into the exam room. About 10 min later, the vet tech came in and did a cursory exam and told me I was next and the Dr. would be about 30 min. Over an hour later, I was still waiting and went to the front desk to check on how much longer it would be to see the Dr. They looked surprised to see me and I wonder if they forgot. At the very least, three of them sitting talking and checking their phones - they could have checked in and kept their customers up to date on the status. I understand that emergencies take priority - but we are all there because we feel our animal is experiencing an emergency so an update would have gone a long way.

Finally after over 1.5 hours, we get to see the vet. More waiting and she comes back to provide options for treatment (including $1,400 for hospital stay and screening or $168 for the exam and $100 for medication). I opt for the "low" end and decide to keep an eye on any further issues.

I wait some more (I was at the clinic for over 3 hours) and go to pay - imagine my surprise when they tell me its $450! That's pretty far from the $270 I was expecting. I find out that they were issuing 9 sachets of probiotics that amounted to $190. I refused the probiotics and found them online direct from the manufacturer for $100 for 30 packets. That's a 600% mark up.

Bottom line - no thank you. Shame on Western Vet for exploiting our concerns about our beloved pets.