Craig Deschner

Review of Concord Toyota

Had a appointment to get my oil changed on my 2016...

Had a appointment to get my oil changed on my 2016 tundra. The previous day was quoted one price. The next day of my appointment, the price changed. I told them I would wait around for the vehicle, and provided my cell phone number. I went to the store to buy a few things while I was waiting. I came back and the service advisor tells me that he needs to add a hour of labor because two bolts were blocked to take off the skid plate . Service advisor never called me on my cell phone to get the work ok d. Would ve made me a lot happier by contacting me before (adding on a hour of labor) . Communication is key people . Otherwise it was a ok experience.