Bottom line: I would recommend shopping elsewhere....

Bottom line: I would recommend shopping elsewhere.

I purchased a Western Digital Live Hub media player.

Salesperson I encountered was very commission-focused, had terrible product knowledge, and seemed more interested in socializing with coworkers and checking his phone than helping find the product I was looking for.

Upon being presented with the product, I noticed that the package had been taped shut with scotch tape. When I raised this issue with the sales staff I was assured that the item was brand-new. Against my better judgement, I accepted the product and took it home.

After opening the box, it was obvious that the item had been used; there were fingerprints, missing packaging, missing protective tape, unbundled cables, etc.

Disappointed, we brought the item back to the store for an exchange, only to be told that we would have to drive out to the Burnaby location to get a replacement. Only after raising a small stink did they check the stock in the warehouse (next door). Lo and behold, a new unit, wrapped in cellophane, was found.

Prior to making this purchase, I had actually read seen the negative reviews. However, I had a store-credit that I had to use. I thought that my experience might be different from those before me. I was wrong.