CAUTION: Fake Warranty & terrible workmanship.

CAUTION: Fake Warranty & terrible workmanship.

Careful it seems that this dealer won t guarantee their own workmanship or uphold the BMW Brand s promise.

So word of caution before dealing with them, the possibility of your vehicle being returned with more problems it went in with exists.

From my experience I can report that recently they have replaced a part on my car with a Faulty part and now they say they can t replace the faulty part under warranty again unless I pay to replace another unrelated part that is in good working order (sounds fishy right). To make matters worse, they didn t replace all the bolts on the bottom cover under the car the last time they worked on it so this time around I highlighted it to them and asked to PLEASE ENSURE they replace ALL bolts. So when I went to fetch my car after 4 days without them honouring the BMW warranty, I noticed they didn t even bother to replace the entire bottom engine bay cover under the car. They tried to keep the cover for themselves so that I probably had to come back and buy a new one. No wonder they won t honour the BMW brand promise, or perhaps that s just their trick to cause other issues so that you can come back and spend more money..?

I can only speak from my experiences so if you are considering to send your expensive vehicle there perhaps just do your homework around them, read the below reviews and visit websites such as Hellopeter who have many examples of bad service and sadly you ll also see that BMW SA won t care much either to respond or rectify these situations. And FYI BMW SA you can save your comments such as please direct your concerns to ###@bmw.co.za. People see through that! Don t make like you care on social media and your bad reviews but then not back it up and live up to the international standards of BMW.

So just a word of caution, from experience they provide terrible service, try and make you pay for faulty parts which they won t guarantee and don t live up to the BMW brand.

It s so Sad to lose Faith in the Brand I Love.