Sharleen Slaunwhite

Review of The Dorschel Group

My husband and I went to buy out the lease on our ...

My husband and I went to buy out the lease on our 2012 Prius and between the numerous phone calls from Toyota that basically told me to wait to hear from Dorschel (but they kept calling me anyway), and never actually hearing from Dorschel until calling myself, this whole process has been a pain in my butt. Once I did get in touch with someone at Dorschel, I felt I was inconviencing them because instead of leasing or buying a new vehicle, we wanted to keep our current one. Frank G. kept trying to talk me into a new lease (we learned the hard way leasing doesn't work for us) or buying a new car, and I kept telling him no. We scheduled an appointment to come in an buy out the lease and I was just told to show up. Frank forgot about our appointment and approached us as new customers; he seemed surprised when we said "we're supposed to meet with you at 10am." It turns out we needed certain documents, which luckily we had with us. Toyota's system was completely down the day we went in to take care of this paperwork, so Frank gathered everything he could and my husband and I had to figure out a plan B to come back in to sign papers. Frank called both my cell and my work trying to track me down while we were still trying to figure out when we could get back to the dealership. When I did speak to him on the phone, my answer wasn't good enough and he refused to listen to me - finally my husband told him "we'll let you know when we can come in." Frank told us several times that he had everything he needed and all we had to do was sign papers - it would take 15 minutes. We had to leave work early one day to get to the dealership to sign papers, and when we got there, Frank said "I need the mileage and your insurance card" even though he should have had those things already (again, luckliy we drove the Prius that day and had those things, otherwise we would have been screwed). We also needed references for the financing agreement, which we were completely unaware of and unprepared for. The whole process was a mess and a major frustration, and between not knowing what we needed to when we entered into the lease (which we learned about 2 years into the 3 year lease, btw) and having had issues with the service guys in the past (not recently though - recently they've been decent), we will NEVER buy a car from Dorschel again.