Did not meet my expectations in terms of service a...

Did not meet my expectations in terms of service and hospitality.

- I paid for a Times Square view and requested 2 days before my arrival and on the day of my arrival to have a room on the upper floors, my room was on the 10th floor, which is the 1st floor of the rooms.
- Service and hospitality far from what is done in the USA. I had to eat twice away from the view of the breakfast room because supposedly no room (it was enough to clear and set up the 3 empty tables). I have been better received in other hotels for which I simply went to the rooftop.
- The hotel has recently been renovated yet it is very dated, old-fashioned and has no charm. Almost in bad taste.
- Very good location for a first come to NYC (very touristy but nice)
- Very nice bathroom.

Very good potential but review:
- The service (more attentive to the customer), it is not normal that tables with a view of Times Square are empty and that we are told that there is no place. The staff are cold.

- Deco already aged it's a shame.