Very nice facility and amenities. Unfortunately, ...

Very nice facility and amenities. Unfortunately, not enough staff available, and customer service training is needed here. Out of 8 employees that we interacted with, only 3 know the true meaning of customer service.

Edit: Saw previous post. My kids did NOT eat free, and I'm a HH Diamond member. Over 150 hotel stays/yr. Stayed here on points.

Also, had to wait for 7am same day to get late checkout and gave me till noon - one extra hour 'complimentary!' like they were bending backwards for me.

WiFi was terrible! Agree with previous comments.

Breakfast is very expensive. Be prepared to spend $50+ if you don't have HH points/status on family of 4.

Serve coffee without spoons in their silverware setups? Very very odd. Then have to wait for wait staff for a spoon.

Put free coffee out in main lobby, but wait till 6:30am to do so? I was on Eastern time zone, up at 5am, woman at concierge desk was 'put out' that I even bothered her to ask what time coffee was offered.