The place was over packed and one of the pools was...

The place was over packed and one of the pools was broken for 2 of the 4 days we were there. So the kids were BORED. They had an advertisement for spring break to book for Sunday and they had NOTHING for them to do. We tried several times to get supplies and it took hours for towels toilet paper and necessities. We tried to address the situation and we spoke with Andres and he is by far the RUDEST manager we ever had to deal with. We have stayed here about 12-15 times and never encountered a situation like this. We will NEVER return. People go on getaways to get away from the aggravation of work or the real world to have to deal with people like him. He even got rude in front of other guests. We were embarrassed. I will never waste my families time or money again here