Patti Giangregorio

Review of Mystic Valley Elder Services

For the first 25 yrs, they were 100% all about the...

For the first 25 yrs, they were 100% all about the elderly & their families. But ever since they started "expanding" the agency & taking on more cities & towns searching for new clientele, they forgot those who they were helping from the beginning.

New "Case Managers" were assigned w/o letting the client & their family know, mistakes were being made constantly, lack of "quality" care became a big issue (an issue in my mothers case especially), etc! She was "passed" around from case worker to case worker since her original case worker & their replacement BOTH retired after the expansion!

On top of that, after stints in 2 very different rehabs the agency refused to "listen" to us when we told them about the "vendors" who were physically abusing & neglecting my mother who is not only elderly but also severely disabled & bedridden too! I USED to "recommend" them but NOT anymore! I will NEVER EVER RECOMMEND this agency. AGAIN!

I will however recommend BOSTON SENIOR who have been 100% professional & caring not only for my mother but for me as well & are also helping me too as l am also disabled! They came HIGHLY recommended by Commonwealth Care Alliance health insurance (who l also HIGHLY recommend as well) & hasn't stopped "fighting" for my mothers rights for a lawsuit AGAINST a "vendor" who ABUSED her that was SENT BY MYSTIC VALLEY ELDER SERVICES!!

So if you EVER cared about your loved one, DO NOT EVER USE THIS AGENCY UNLESS you DO NOT LOVE OR CARE about their well being! If you are already using them, you have my sincerest condolences.