Carlos Nieves

Review of Gwinnett Place Ford

You know that queasy feeling you get right before ...

You know that queasy feeling you get right before you get to the dealership. The one that prepares you to do battle with the person on the other side of the table who, in your opinion, is only there to soak you for every penny they can. Well, I had that feeling going in but, it did not turn out that way. The sales person was friendly, he listened to what was important to us, got us everything we asked for, and we got it at a better price than we had expected. The finance person even found additional incentives that we qualified for. It is the first time i left a dealership not feeling like i had just been had. Many thanks to Finn Misa, who was patient and very attentive. The only reason this didn't get 5 stars was due to another sales person who was near us swearing up a storm while telling a story. I found that to be unprofessional especially as there were children present.

Service after the sale... Not good

It has now been over a month since we purchased the vehicle. We are still waiting for financial paperwork (lender information). Ford has added an additional $700 to the loan without explanation and the dealer has not responded to any of my calls regarding the loan information for this purchase. I have called again today and have left another voice mail. I don't believe they will return my call. Will update soon.