CORRUPT DEALER!

CORRUPT DEALER!

My fiance bought her car from these people and I will say that they took advantage of a first time car buyer and should be ashamed.

1. They told my fiance that the 2016 CX-5 didn't have an alarm system and that the panic button on the fob from Mazda was to find the car. In the process, they put on the dealer accessories page on the contract a rockledge security system... for $1,000! SERIOUSLY?! WOW. That better be plated in gold. This system has caused so many issues with it. Here is the BEST part. Per the Service Manager on the phone, she said the owner of the dealer group also owns Rockledge security company!!!!! WOW!!! CONFLICT OF INTEREST. Must be nice telling people the Mazda security system doesn't work and make another $1,000 per car. This should not be allowed and hope Mazda is notified of this.

Anyway....

2. We went to install a Mazda Mobile Start system (from a dealer in Colorado) and the panic alarm would go off everytime! I wanted to reach back out to the dealer to get a refund and support and they washed their hands of the issue and referred me to the Rockledge place. I opened a case with Mazda Corporate to see if they can help and then I did finally talk to the Service Manager on the phone (after a few emails back and forth) and she said that there could be an option to have us get a new module that is compatible with the car. Great... so now we paid $700 for mobile start and now we have to have another dealer in CO install this module for another $125-200?! No thanks. Keep in mind that during this process, I was told to unplug a connector from the security system's black box and it would work. Now we were driving around with a series of wires unplugged and that was a "great solution" for these people. Really?! So a one year old car has an issue. The fun part now is that the security system we paid for doesn't work .Yes, the mazda one works but not the point (SO IT WASN'T A KEY FINDER!!) $1k was spent and now it's null and void.

3. I asked the Service Manager for a refund... even half of our money and she said the GM would have to make the call. I sent them an email this morning and no response yet. I am happy to update this review pending the outcome.