Arrived at 9:30am, picked out a 2018 KLR650, agree...

Arrived at 9:30am, picked out a 2018 KLR650, agreed on price, chose the Kawi promo financing, picked out a Klim jacket and pants. After 4 hours of hanging around, had to track my salesman down only to be told the system was down and they couldn't do the sale until Monday. Called another dealer, agreed on same price, will pick the bike up on Tuesday. Many other friendly people there in all the other departments, all helpful. The girl, forgotten her name, that helped me pick out the Klim jacket and pants was top notch. They should really consider moving her to the bike sales floor. Checked on me a couple of times while I tried on gear, answered all my questions and would have had a $1000 sale if it hadn't been for the bike debacle. Was very seriously considering buying the clothing for her sake but no way after being left hanging for 4 hours. The parts people asked me each time I wandered in if they could help me. For gear and parts, highly recommended. For bikes, not so much.

Response: Your version of events is interesting as I received a call from your lender at around 4pm that day letting me know everything was set. Without telling him any details I asked him what happen and who was keeping who updated. All I can say is his and your versions are quite different. Systems go up and down and that is a fact of life but the communication piece seemed broken.